ProTouch Careers

Case Study: How a Call Center & CX Leader Landed a New Job

Case Study: How a Call Center & CX Leader Landed a New Job Making a customer experience (CX ) job transition can be challenging, especially when your experience sits heavily within one industry. This case study highlights how one call center and customer experience leader successfully navigated a CX professional job transition by refreshing her […]

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Five Ways to Make Your Cover Letter Stand Out Fast

Five Ways to Make Your Cover Letter Stand Out Fast A cover letter can be the difference between getting noticed and getting overlooked. While many job seekers treat it as an afterthought, recruiters often read the cover letter first to gauge motivation and communication skills. The challenge is that recruiters spend only seconds reviewing applications.

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Case Study: How a Mid-Career Marketer Pitched Herself as a Strategy Consultant, And Got an Offer

Case Study: How a Mid-Career Marketer Pitched Herself as a Strategy Consultant, And Got an Offer This strategy consulting case study shows how a marketing and product leader with 10+ years of experience successfully pivoted into consulting with a refreshed resume and LinkedIn profile. If you’re exploring a new direction in your career and are

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Using the STAR Method to Write Strong Resume Bullet Points

Using the STAR Method to Write Strong Resume Bullet Points When recruiters scan your resume, they want proof of results, not just responsibilities. Using the STAR method resume approach helps you turn tasks into strong, results-driven bullet points that showcase your impact. The STAR method (Situation, Task, Action, Result) is a framework that helps you

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Case Study: How a Museum Professional Landed a STEM Education Interview in 48 Hours

Case Study: How a Museum Professional Landed a STEM Education Interview in 48 Hours Background This museum professional resume case study shows how a client with a rich background in exhibitions, maker tools, and after-school STEM programs successfully pivoted into education. The client had led award-winning museum exhibitions, developed patented maker tools, and created programs

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